The usage of mobile devices within the hospitality industry is rapidly expanding. 86% of organisations are currently in the research or pilot phase of an iPad management program, with many implementing mobile devices with the goal of improving communications, reducing costs or increasing revenues.
Would it surprise you to learn that 73% of organisations fail to plan how they’ll centrally charge and secure those devices, limiting their program’s ability to achieve intended results? This list of best practices for using mobiles devices like iPads in the restaurant industry will help you succeed with your mobile device rollout.
Improve communication between front-of-house and back-of-house. Providing accurate orders to back-of-house staff is imperative, and is hard to manage unless your devices are charged. A centralised and secure charging system aids this communication by arming employees with a ready-to-use device. By providing the perfect solution using a tablet or iPad charging station, your employees will always know where to find a fully-charged mobile device.
Increase customer satisfaction. Mobile devices can provide customers with an improved experience and allow you to monitor customer insights. Your staff will be able to solve customer issues quickly and effectively, as well as offer flexible payment options on the iPad or mobile devices. In fact, Apple Pay usage grew 50% in 2017, with an increasing number of consumers looking to utilise it in restaurants and stores. According to QSR Magazine, iPads also allow restaurant waiting staff to “walk around the dining room, input orders, and collect payment from individual customers.” Many have found that food can therefore be delivered directly to the table, which is why devices have become so popular among staff and customers alike, especially in places that require a quick service such as fast-food establishments. By ensuring a smooth mobile management plan, your restaurant will be able to meet customer demands while avoiding the potential pitfalls of modernisation.
Make sure you always know where your devices are, and keep them locked up when they’re not in use. A secure charging station lowers your per-employee cost by reducing the number of lost or stolen devices–ultimately positively affecting your bottom line. Misplaced and uncharged devices can lead to lost productivity and missed sales opportunities. Tablets kept back-of-house are also at risk of damage from hazardous foods and materials, so providing secure storage options for staff is the greatest way to prevent future issues down the line.
Improve efficiency in back-of-house. Using mobile devices to fulfil orders is the best way to stay organised. Chefs can quickly see what’s needed next, and can mark a meal as complete with just a swipe. Tablets can assist with inventory management, so food costs remain low and staff can be sure there are enough ingredients to cover items on the menu that day, without food wastage. This is also a commitment to their environmental impact. As long as they have a fully-charged device ready to go, they’ll be more efficient than ever.
Use the mobile devices for more than just orders. Show your visitors photos of the food they’re ordering, have them view an online menu, and even request positive online restaurant reviews via your mobile devices. Use your mobile devices to the full, so you can get the largest return on investment.
PC Locs products are secure, efficient, and leave a small footprint. We have solutions to meet any of your charging and storage needs, along with durable products and robust warranties. To find the right product for you, visit www.pclocs.com.au/products. or contact us at www.pclocs.com.au/contact-us.