Customer Voices: Smart Lockers Reduce Time Spent on Device Issues by 80% at Brasher Falls

February 8, 2024

 

 

Introduction: Brasher Falls Central School District

The Technology Department at Brasher Falls Central School District faced an all-too-common challenge in managing student Chromebooks. Students frequently forgot to bring or to charge their devices. This led to a substantial time investment from the school’s technology team, which quickly prompted the need for a more efficient solution.

Customer Challenge: Uncharged, Missing, Forgotten Student Chromebooks

The Director of Data and Technology, Kevin Welsh, highlighted the daily struggle of managing uncharged, missing, or forgotten Chromebooks in the middle school and high school. The two technicians in his office were spending 2 to 2.5 hours daily addressing these issues, requiring constant attention to loan out and to track the return of student Chromebooks.

  • Tech team challenges included:
    • Constant interruptions to tech team.
    • No way to know who is taking what device.
    • Significant time of IT staff wasted dealing with student device issues.

Solution: FUYL Tower Smart Locker System by PC Locs

To alleviate the stress on the technology team and enhance device student accountability, Brasher Falls Central School District adopted FUYL Tower Smart Lockers by PC Locs.

Kevin expressed his motivation for investing in these Smart Lockers, emphasising the need for a solution that would reduce the time spent managing student device issues and provide a better inventory and tracking system for loaner devices.

  • Tech team benefits included:
    • Reduction of daily interruptions to tech staff.
    • Ability to quickly see which students have not returned their loaner devices.
    • Decreased the number of lost and stolen Chromebooks.

Results and Impact: 80% reduction in time spent managing student device issues

Implementing PC Locs Smart Lockers proved to be a game-changer for Brasher Falls Central School District. The technology department reported a significant reduction in the number of instances where students required assistance due to uncharged or forgotten Chromebooks; therefor, decreasing the number of daily interruptions to the IT technicians and other staff. The technology team’s daily commitment to handling these issues decreased from 2 to 2.5 hours to about 30 minutes per day.

Recommendation and Overall Satisfaction

Brasher Falls Central School District’s Tech Department enthusiastically recommended PC Locs Smart Lockers to other school districts.

  • Key reasons for the District’s recommendation:
    • Time-saving benefits.
    • Improved inventory management.
    • Enhanced accountability.
    • Overall ease of use of the system.

Conclusion: Improved Efficiency and Accountability

The PC Locs Smart Locker Solution at Brasher Falls Central School District emerged as a success story, showcasing a remarkable 80% reduction in time spent managing student device issues. The implementation of Smart Lockers not only addressed the immediate challenges faced by the technology team but also provided a foundation for improved efficiency and accountability in the school’s technology management process.

 

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